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Performa SoP 016: Release of New Connection status |
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COMPENSATION
DETAILS |
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Sr. No |
Event |
Compensation |
No of cases where compensation was given (in numbers) |
Amt of compensation paid (in Rs.) |
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RJC |
1 |
Duty
to provide supply |
NIL |
NIL |
NIL |
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a) New
Connection |
NIL |
NIL |
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b)
Additional Load |
NIL |
NIL |
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c)
Temporary supply |
NIL |
NIL |
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d) Shifting service connection |
NIL |
NIL |
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e)Transfer of service connection |
NIL |
NIL |
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f) Change in tariff category of consumer |
NIL |
NIL |
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2 |
Complaints in billing |
NIL |
NIL |
NIL |
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3 |
Replacement of meters |
NIL |
NIL |
NIL |
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4 |
Interruption of supply |
NIL |
NIL |
NIL |
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5 |
Voltage fluctuations and complaints |
NIL |
NIL |
NIL |
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6 |
Responding to consumer's complaints |
NIL |
NIL |
NIL |
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7 |
Grievance Handling |
NIL |
NIL |
NIL |
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TOTAL |
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RJR |
6.4 |
Duty to provide supply |
Rs. 50 per day of delay from the limit specified in the
performance regulations |
0 |
0 |
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a) New
Connection |
0 |
0 |
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b)
Additional Load |
0 |
0 |
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c)
Temporary supply |
0 |
0 |
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d) Shifting service connection |
0 |
0 |
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e)Transfer of service connection |
0 |
0 |
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f) Change in tariff category of consumer |
0 |
0 |
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9.8 |
Complaints in billing |
Rs. 50 for non reply within the period prescribed in Regulations |
0 |
0 |
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10 |
Replacement of meters |
LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250
per day of delay - maximum of Rs.5,000 |
0 |
0 |
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11 |
Interruption of supply |
LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT-
Rs. 50 for every 6 hrs delay- maximum Rs. 1000/- |
0 |
0 |
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11 |
Voltage fluctuations and complaints |
Rs. 50 for failure to visit or convey findings within the
stipulated period |
0 |
0 |
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12 |
Responding to consumer's complaints |
Rs. 25 for each day of delay- maximum Rs. 500 |
0 |
0 |
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12 |
Grievance Handling |
Rs.25 for failure in handling grievance |
0 |
0 |
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TOTAL |
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PBR |
13 |
Duty to provide supply |
Rs. 50 per
day of delay from the limit specified in the performance regulations |
0 |
0 |
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a) New
Connection |
0 |
0 |
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b)
Additional Load |
0 |
0 |
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c)
Temporary supply |
0 |
0 |
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d) Shifting service connection |
0 |
0 |
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e)Transfer of service connection |
0 |
0 |
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f) Change in tariff category of consumer |
0 |
0 |
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16 |
Complaints in billing |
Rs.
50 for non reply within the period prescribed in Regulations |
0 |
0 |
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17 |
Replacement of meters |
LT-
Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay
- maximum of Rs.5,000 |
0 |
0 |
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17 |
Interruption of supply |
LT-
Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every
6 hrs delay- maximum Rs. 1000/- |
0 |
0 |
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18 |
Voltage fluctuations and complaints |
Rs.
50 for failure to visit or convey findings within the stipulated period |
0 |
0 |
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18 |
Responding to consumer's complaints |
Rs.
25 for each day of delay- maximum Rs. 500 |
0 |
0 |
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18 |
Grievance Handling |
Rs.25
for failure in handling grievance |
0 |
0 |
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TOTAL |
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JMN |
19 |
Duty to provide supply |
Nil |
Nil |
Nil |
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a) New
Connection |
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b)
Additional Load |
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c)
Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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22 |
Complaints in billing |
Nil |
Nil |
Nil |
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23 |
Replacement of meters |
Nil |
Nil |
Nil |
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23 |
Interruption of supply |
Nil |
Nil |
Nil |
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24 |
Voltage fluctuations and complaints |
Nil |
Nil |
Nil |
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24 |
Responding to consumer's complaints |
Nil |
Nil |
Nil |
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25 |
Grievance Handling |
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TOTAL |
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BHJ |
25 |
Duty to provide supply |
Rs. 50 per
day of delay from the limit specified in the performance regulations |
0.00 |
0.00 |
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a) New
Connection |
0.00 |
0.00 |
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b)
Additional Load |
0.00 |
0.00 |
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c)
Temporary supply |
0.00 |
0.00 |
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d) Shifting service connection |
0.00 |
0.00 |
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e)Transfer of service connection |
0.00 |
0.00 |
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f) Change in tariff category of consumer |
0.00 |
0.00 |
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29 |
Complaints in billing |
Rs. 50 for non reply within the period prescribed in Regulations |
0.00 |
0.00 |
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29 |
Replacement of meters |
LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250
per day of delay - maximum of Rs.5,000 |
0.00 |
0.00 |
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30 |
Interruption of supply |
LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT-
Rs. 50 for every 6 hrs delay- maximum Rs. 1000/- |
0.00 |
0.00 |
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30 |
Voltage fluctuations and complaints |
Rs. 50 for failure to visit or convey findings within the
stipulated period |
0.00 |
0.00 |
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31 |
Responding to consumer's complaints |
Rs. 25 for each day of delay- maximum Rs. 500 |
0.00 |
0.00 |
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31 |
Grievance Handling |
Rs.25 for failure in handling grievance |
0.00 |
0.00 |
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TOTAL |
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JND |
32 |
Duty to provide supply |
Nil |
Nil |
Nil |
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a) New
Connection |
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b)
Additional Load |
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c)
Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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35 |
Complaints in billing |
Nil |
Nil |
Nil |
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35 |
Replacement of meters |
Nil |
Nil |
Nil |
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36 |
Interruption of supply |
Nil |
Nil |
Nil |
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36 |
Voltage fluctuations and complaints |
Nil |
Nil |
Nil |
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37 |
Responding to consumer's complaints |
Nil |
Nil |
Nil |
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37 |
Grievance Handling |
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TOTAL |
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BVN |
38 |
Duty to provide supply |
Rs. 50 per day of delay from the limit specified in the
performance regulations |
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a) New
Connection |
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b)
Additional Load |
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c)
Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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41 |
Complaints in billing |
Rs. 50 for non reply
within the period prescribed in Regulations |
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42 |
Replacement of meters |
LT- Rs. 25 per day
of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of
Rs.5,000 |
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42 |
Interruption of supply |
LT- Rs. 25 for every
6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay-
maximum Rs. 1000/- |
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43 |
Voltage fluctuations and complaints |
Rs. 50 for failure
to visit or convey findings within the stipulated period |
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43 |
Responding to consumer's complaints |
Rs. 25 for each day
of delay- maximum Rs. 500 |
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44 |
Grievance Handling |
Rs.25 for failure in
handling grievance |
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TOTAL |
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AMR |
44 |
Duty to provide supply |
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a) New
Connection |
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b)
Additional Load |
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c)
Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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48 |
Complaints in billing |
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48 |
Replacement of meters |
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49 |
Interruption of supply |
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49 |
Voltage fluctuations and complaints |
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50 |
Responding to consumer's complaints |
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50 |
Grievance Handling |
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TOTAL |
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SNR |
50 |
Duty to provide supply |
Rs. 50 per day of delay from the limit specified
in the performance regulations |
Nil |
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a) New
Connection |
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b)
Additional Load |
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c)
Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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54 |
Complaints in billing |
Rs. 50 for non reply
within the period prescribed in Regulations |
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54 |
Replacement of meters |
LT- Rs. 25 per day
of delay - maximum Rs.2,500 and HT - Rs. 250 per day of delay - maximum of
Rs.5,000 |
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55 |
Interruption of supply |
LT- Rs. 25 for every
6 hrs of delay- maximum of Rs. 500 and HT- Rs. 50 for every 6 hrs delay-
maximum Rs. 1000/- |
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55 |
Voltage fluctuations and complaints |
Rs. 50 for failure
to visit or convey findings within the stipulated period |
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56 |
Responding to consumer's complaints |
Rs. 25 for each day
of delay- maximum Rs. 500 |
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56 |
Grievance Handling |
Rs.25 for failure in
handling grievance |
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TOTAL |
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PGVCL |
57 |
Duty
to provide supply |
Rs. 50 per
day of delay from the limit specified in the performance regulations |
N I L |
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a) New Connection |
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b) Additional Load |
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c) Temporary supply |
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d) Shifting service connection |
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e)Transfer of service
connection |
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f) Change in tariff category of
consumer |
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60 |
Complaints in billing |
Rs. 50 for non reply within the period prescribed in Regulations |
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61 |
Replacement of meters |
LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250
per day of delay - maximum of Rs.5,001 |
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61 |
Interruption of supply |
LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT-
Rs. 50 for every 6 hrs delay- maximum Rs. 1000/- |
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62 |
Voltage fluctuations and complaints |
Rs. 50 for failure to visit or convey findings within the
stipulated period |
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62 |
Responding to consumer's complaints |
Rs. 25 for each day of delay- maximum Rs. 501 |
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63 |
Grievance Handling |
Rs.25 for failure in handling grievance |
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TOTAL |
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