Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle Classification Pending complaints of previous Qtr Complaints received during the Qtr Total Complaints No. of Complaints redressed during the Qtr Balance Complaints to be redressed
(5) – (10)
In stipulated time Beyond stipulated time Total (6) to (9)
Within 50% of stipulated time. Within stipulated time. Up to double the stipulated time More than double the stipulated time
1 2 3 4 5 6 7 8 9 10 11      
RCC. A(i) 230 31633 31863 18075 13601 62 19 31757 106   31863.00 0.00
A(ii) 0 3580 3580 1717 1837 18 8 3580 0   3580.00 0.00
A(iii) 0 1168 1168 344 810 0 0 1154 14   1168.00 0.00
B(i) 0 341 341 264 77 0 0 341 0   341.00 0.00
B(ii) 0 64 64 57 7 0 0 64 0   64.00 0.00
C(i) 0 1438 1438 923 511 0 0 1434 4   1438.00 0.00
C(ii) 0 684 684 352 332 0 0 684 0   684.00 0.00
D(i) 20 340 360 185 175 0 0 360 0   360.00 0.00
D(ii) 0 30 30 23 7 0 0 30 0   30.00 0.00
E(i) 0 863 863 560 298 0 0 858 5   863.00 0.00
E(ii) 12 446 458 276 182 0 0 458 0   458.00 0.00
F(i) 0 853 853 435 418 0 0 853 0   853.00 0.00
F(ii) 0 296 296 233 63 0 0 296 0   296.00 0.00
F(iii) 14 707 721 319 402 0 0 721 0   721.00 0.00
F(iv) 689 10244 10933 5310 5428 0 0 10738 195   10933.00 0.00
G 9 550 559 328 231 0 0 559 0   559.00 0.00
H 12 430 442 326 116 0 0 442 0   442.00 0.00
RJR A(i) 0 12780 12780 6390 3834 2556 0 12780 0   12780.00 0.00
A(ii) 0 1205 1205 603 361 241 0 1205 0   1205.00 0.00
A(iii) 0 1008 1008 504 302 202 0 1008 0   1008.00 0.00
B(i) 0 132 132 66 40 26 0 132 0   132.00 0.00
B(ii) 0 110 110 55 33 22 0 110 0   110.00 0.00
C(i) 0 1190 1190 595 357 238 0 1190 0   1190.00 0.00
C(ii) 0 402 402 201 121 80 0 402 0   402.00 0.00
D(i) 0 415 415 206 127 82 0 415 0   415.00 0.00
D(ii) 0 72 72 36 22 14 0 72 0   72.00 0.00
E(i) 0 705 705 352 213 140 0 705 0   705.00 0.00
E(ii) 0 80 80 40 24 16 0 80 0   80.00 0.00
F(i) 0 212 212 106 64 42 0 212 0   212.00 0.00
F(ii) 0 75 75 37 24 14 0 75 0   75.00 0.00
F(iii) 0 64 64 32 19 13 0 64 0   64.00 0.00
F(iv) 0 1030 1030 515 309 206 0 1030 0   1030.00 0.00
G 0 59 59 29 18 12 0 59 0   59.00 0.00
H 0 82 82 41 25 16 0 82 0   82.00 0.00
PBR A(i) 0 1039 1039 167 872 0 0 1039 0   1039.00 0.00
A(ii) 0 711 711 161 526 24 0 711 0   711.00 0.00
A(iii) 0 638 638 62 537 39 0 638 0   638.00 0.00
B(i) 0 33 33 3 30 0 0 33 0   33.00 0.00
B(ii) 0 18 18 3 12 3 0 18 0   18.00 0.00
C(i) 0 829 829 145 665 19 0 829 0   829.00 0.00
C(ii) 0 382 382 65 317 0 0 382 0   382.00 0.00
D(i) 0 156 156 26 128 2 0 156 0   156.00 0.00
D(ii) 0 66 66 21 43 2 0 66 0   66.00 0.00
E(i) 0 273 273 27 237 9 0 273 0   273.00 0.00
E(ii) 0 174 174 15 159 0 0 174 0   174.00 0.00
F(i) 0 164 164 14 150 0 0 164 0   164.00 0.00
F(ii) 0 51 51 2 49 0 0 51 0   51.00 0.00
F(iii) 0 100 100 18 82 0 0 100 0 0 100.00 0.00
F(iv) 0 151 151 29 122 0 0 151 0 0 151.00 0.00
G 0 95 95 8 86 1 0 95 0 0 95.00 0.00
H 0 102 102 17 82 3 0 102 0 0 102.00 0.00
JMN A(i) 0 11466 11466 3533 7913 20 0 11466 0 #REF! 11466.00 0.00
A(ii) 0 1561 1561 816 745 0 0 1561 0 349 1561.00 0.00
A(iii) 0 1226 1226 787 439 0 0 1226 0 121 1226.00 0.00
B(i) 1 862 863 35 828 0 0 863 0 0 863.00 0.00
B(ii) 1 143 144 51 93 0 0 144 0 0 144.00 0.00
C(i) 1 1548 1549 387 1137 25 0 1549 0 73 1549.00 0.00
C(ii) 14 199 213 123 87 3 0 213 0 0 213.00 0.00
D(i) 0 808 808 199 599 10 0 808 0 50 808.00 0.00
D(ii) 1 124 125 68 57 0 0 125 0 15 125.00 0.00
E(i) 0 999 999 84 910 0 0 994 5 0 999.00 0.00
E(ii) 0 133 133 82 51 0 0 133 0 0 133.00 0.00
F(i) 0 732 732 125 587 20 0 732 0 0 732.00 0.00
F(ii) 1 1633 1634 73 1561 0 0 1634 0 0 1634.00 0.00
F(iii) 0 127 127 34 93 0 0 127 0 0 127.00 0.00
F(iv) 1 193 194 106 58 30 0 194 0 990 194.00 0.00
G 5 15 20 5 15 0 0 20 0 15 20.00 0.00
H 0 15 15 6 9 0 0 15 0 0 15.00 0.00
JND A(i) 0 12382 12382 7265 4840 255 22 12382 0 12382.00 0.00
A(ii) 0 3008 3008 802 2145 55 6 3008 0 3008.00 0.00
A(iii) 0 978 978 293 637 45 3 978 0 978.00 0.00
B(i) 0 342 342 87 211 44 0 342 0 342.00 0.00
B(ii) 0 241 241 27 214 0 0 241 0 241.00 0.00
C(i) 0 1005 1005 384 489 89 43 1005 0 1005.00 0.00
C(ii) 0 524 524 70 289 22 138 519 5 524.00 0.00
D(i) 0 753 753 232 423 78 20 753 0 753.00 0.00
D(ii) 0 262 262 18 244 0 0 262 0 262.00 0.00
E(i) 0 314 314 98 216 0 0 314 0 314.00 0.00
E(ii) 0 210 210 44 156 5 0 205 5 210.00 0.00
F(i) 0 395 395 241 154 0 0 395 0 395.00 0.00
F(ii) 0 173 173 6 167 0 0 173 0 173.00 0.00
F(iii) 0 202 202 30 172 0 0 202 0 202.00 0.00
F(iv) 0 1250 1250 941 309 0 0 1250 0 1250.00 0.00
G 0 61 61 3 47 5 2 57 4 61.00 0.00
H 0 407 407 23 374 10 0 407 0 407.00 0.00
BHJ A(i) 0 8063 8063 3056 5001 0 0 8057 6 8063.00 0.00
A(ii) 0 3174 3174 1388 1786 0 0 3174 0 3174.00 0.00
A(iii) 0 1088 1088 616 470 0 0 1086 2 1088.00 0.00
B(i) 0 394 394 175 219 0 0 394 0 394.00 0.00
B(ii) 0 218 218 80 130 0 0 210 8 218.00 0.00
C(i) 0 600 600 352 248 0 0 600 0 600.00 0.00
C(ii) 2 367 369 144 225 0 0 369 0 369.00 0.00
D(i) 0 319 319 182 137 0 0 319 0 319.00 0.00
D(ii) 0 131 131 24 107 0 0 131 0 131.00 0.00
E(i) 0 456 456 363 92 0 0 455 1 456.00 0.00
E(ii) 0 340 340 137 203 0 0 340 0 340.00 0.00
F(i) 0 189 189 106 83 0 0 189 0 189.00 0.00
F(ii) 0 167 167 62 103 0 0 165 2 167.00 0.00
F(iii) 0 173 173 69 103 0 0 172 1 173.00 0.00
F(iv) 0 245 245 94 150 0 0 244 1 245.00 0.00
G 0 85 85 12 73 0 0 85 0 85.00 0.00
H 0 101 101 32 69 0 0 101 0 101.00 0.00
BVN A(i) 0 5367 5367 4057 1273 37 0 5367 0 5367.00 0.00
A(ii) 0 725 725 449 222 54 0 725 0 725.00 0.00
A(iii) 0 215 215 167 27 21 0 215 0 215.00 0.00
B(i) 0 28 28 19 9 0 0 28 0 28.00 0.00
B(ii) 10 13 23 21 2 0 0 23 0 23.00 0.00
C(i) 0 605 605 475 108 22 0 605 0 605.00 0.00
C(ii) 0 70 70 47 12 11 0 70 0 70.00 0.00
D(i) 0 128 128 93 22 13 0 128 0 128.00 0.00
D(ii) 0 12 12 8 2 2 0 12 0 12.00 0.00
E(i) 0 68 68 56 7 5 0 68 0 68.00 0.00
E(ii) 0 47 47 32 9 6 0 47 0 47.00 0.00
F(i) 0 17 17 13 4 0 0 17 0 17.00 0.00
F(ii) 0 0 0 0 0 0 0 0 0 0.00 0.00
F(iii) 0 45 45 21 18 6 0 45 0 45.00 0.00
F(iv) 0 118 118 82 19 17 0 118 0 118.00 0.00
G 0 16 16 8 5 3 0 16 0 16.00 0.00
H 0 87 87 53 23 11 0 87 0 87.00 0.00
AMR A(I) 0 7174 7174 3214 3960 0 0 7174 0 7174.00 0.00
A(II) 0 5268 5268 2412 2856 0 0 5268 0 5268.00 0.00
A(III) 1 1772 1773 646 1127 0 0 1773 0 1773.00 0.00
B(I) 0 3253 3253 2071 1182 0 0 3253 0 3253.00 0.00
B(II) 2 192 194 49 145 0 0 194 0 194.00 0.00
C(I) 0 1070 1070 604 466 0 0 1070 0 1070.00 0.00
C(II) 0 404 404 163 241 0 0 404 0 404.00 0.00
D(I) 2 1433 1435 573 862 0 0 1435 0 1435.00 0.00
D(II) 0 983 983 288 695 0 0 983 0 983.00 0.00
E(I) 0 765 765 414 351 0 0 765 0 765.00 0.00
E(II) 0 384 384 232 152 0 0 384 0 384.00 0.00
F(I) 0 758 758 312 446 0 0 758 0 758.00 0.00
F(II) 0 216 216 98 118 0 0 216 0 216.00 0.00
F(III) 0 184 184 138 46 0 0 184 0 184.00 0.00
F(IV) 0 361 361 224 137 0 0 361 0 361.00 0.00
G 0 53 53 21 32 0 0 53 0 53.00 0.00
H 0 370 370 170 200 0 0 370 0 370.00 0.00
SNR A(i) 0 3744 3744   3744     3744 0 3744.00 0.00
A(ii) 116 1015 1131   1102     1102 29 1131.00 0.00
A(iii) 146 306 452   410     410 42 452.00 0.00
B(i) 27 77 104   97     97 7 104.00 0.00
B(ii) 1 16 17   17     17 0 17.00 0.00
C(i) 270 1634 1904   1794     1794 110 1904.00 0.00
C(ii) 11 533 544   544     544 0 544.00 0.00
D(i) 90 183 273   229     229 44 273.00 0.00
D(ii) 14 24 38   38     38 0 38.00 0.00
E(i) 0 1785 1785   1785     1785 0 1785.00 0.00
E(ii) 165 755 920   899     899 21 920.00 0.00
F(i) 0 222 222   222     222 0 222.00 0.00
F(ii) 17 150 167   167     167 0 167.00 0.00
F(iii) 67 138 205   159     159 46 205.00 0.00
F(iv) 139 162 301   203     203 98 301.00 0.00
G 34 82 116   116     116 0 116.00 0.00
H 11 105 116   116     116 0 116.00 0.00
PGVCL A(i) 230 93648 93878 45757 45038 2930 41 93766 112 93878.00 0.00
A(ii) 116 20247 20363 8348 11580 392 14 20334 29 20363.00 0.00
A(iii) 147 8399 8546 3419 4759 307 3 8488 58 8546.00 0.00
B(i) 28 5462 5490 2720 2693 70 0 5483 7 5490.00 0.00
B(ii) 14 1015 1029 343 653 25 0 1021 8 1029.00 0.00
C(i) 271 9919 10190 3865 5775 393 43 10076 114 10190.00 0.00
C(ii) 27 3565 3592 1165 2168 116 138 3587 5 3592.00 0.00
D(i) 112 4535 4647 1696 2702 185 20 4603 44 4647.00 0.00
D(ii) 15 1704 1719 486 1215 18 0 1719 0 1719.00 0.00
E(i) 0 6228 6228 1954 4109 154 0 6217 11 6228.00 0.00
E(ii) 177 2569 2746 858 1835 27 0 2720 26 2746.00 0.00
F(i) 0 3542 3542 1352 2128 62 0 3542 0 3542.00 0.00
F(ii) 18 2761 2779 511 2252 14 0 2777 2 2779.00 0.00
F(iii) 81 1740 1821 661 1094 19 0 1774 47 1821.00 0.00
F(iv) 829 13754 14583 7301 6735 253 0 14289 294 14583.00 0.00
G 48 1016 1064 414 623 21 2 1060 4 1064.00 0.00
H 23 1699 1722 668 1014 40 0 1722 0 1722.00 0.00