Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | |||||||||||||
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | |||||||||||||
Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance Complaints to
be redressed (5) – (10) |
|||||||
In stipulated time | Beyond stipulated time | Total (6) to (9) | |||||||||||
Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | ||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |||
RCC. | A(i) | 230 | 31633 | 31863 | 18075 | 13601 | 62 | 19 | 31757 | 106 | 31863.00 | 0.00 | |
A(ii) | 0 | 3580 | 3580 | 1717 | 1837 | 18 | 8 | 3580 | 0 | 3580.00 | 0.00 | ||
A(iii) | 0 | 1168 | 1168 | 344 | 810 | 0 | 0 | 1154 | 14 | 1168.00 | 0.00 | ||
B(i) | 0 | 341 | 341 | 264 | 77 | 0 | 0 | 341 | 0 | 341.00 | 0.00 | ||
B(ii) | 0 | 64 | 64 | 57 | 7 | 0 | 0 | 64 | 0 | 64.00 | 0.00 | ||
C(i) | 0 | 1438 | 1438 | 923 | 511 | 0 | 0 | 1434 | 4 | 1438.00 | 0.00 | ||
C(ii) | 0 | 684 | 684 | 352 | 332 | 0 | 0 | 684 | 0 | 684.00 | 0.00 | ||
D(i) | 20 | 340 | 360 | 185 | 175 | 0 | 0 | 360 | 0 | 360.00 | 0.00 | ||
D(ii) | 0 | 30 | 30 | 23 | 7 | 0 | 0 | 30 | 0 | 30.00 | 0.00 | ||
E(i) | 0 | 863 | 863 | 560 | 298 | 0 | 0 | 858 | 5 | 863.00 | 0.00 | ||
E(ii) | 12 | 446 | 458 | 276 | 182 | 0 | 0 | 458 | 0 | 458.00 | 0.00 | ||
F(i) | 0 | 853 | 853 | 435 | 418 | 0 | 0 | 853 | 0 | 853.00 | 0.00 | ||
F(ii) | 0 | 296 | 296 | 233 | 63 | 0 | 0 | 296 | 0 | 296.00 | 0.00 | ||
F(iii) | 14 | 707 | 721 | 319 | 402 | 0 | 0 | 721 | 0 | 721.00 | 0.00 | ||
F(iv) | 689 | 10244 | 10933 | 5310 | 5428 | 0 | 0 | 10738 | 195 | 10933.00 | 0.00 | ||
G | 9 | 550 | 559 | 328 | 231 | 0 | 0 | 559 | 0 | 559.00 | 0.00 | ||
H | 12 | 430 | 442 | 326 | 116 | 0 | 0 | 442 | 0 | 442.00 | 0.00 | ||
RJR | A(i) | 0 | 12780 | 12780 | 6390 | 3834 | 2556 | 0 | 12780 | 0 | 12780.00 | 0.00 | |
A(ii) | 0 | 1205 | 1205 | 603 | 361 | 241 | 0 | 1205 | 0 | 1205.00 | 0.00 | ||
A(iii) | 0 | 1008 | 1008 | 504 | 302 | 202 | 0 | 1008 | 0 | 1008.00 | 0.00 | ||
B(i) | 0 | 132 | 132 | 66 | 40 | 26 | 0 | 132 | 0 | 132.00 | 0.00 | ||
B(ii) | 0 | 110 | 110 | 55 | 33 | 22 | 0 | 110 | 0 | 110.00 | 0.00 | ||
C(i) | 0 | 1190 | 1190 | 595 | 357 | 238 | 0 | 1190 | 0 | 1190.00 | 0.00 | ||
C(ii) | 0 | 402 | 402 | 201 | 121 | 80 | 0 | 402 | 0 | 402.00 | 0.00 | ||
D(i) | 0 | 415 | 415 | 206 | 127 | 82 | 0 | 415 | 0 | 415.00 | 0.00 | ||
D(ii) | 0 | 72 | 72 | 36 | 22 | 14 | 0 | 72 | 0 | 72.00 | 0.00 | ||
E(i) | 0 | 705 | 705 | 352 | 213 | 140 | 0 | 705 | 0 | 705.00 | 0.00 | ||
E(ii) | 0 | 80 | 80 | 40 | 24 | 16 | 0 | 80 | 0 | 80.00 | 0.00 | ||
F(i) | 0 | 212 | 212 | 106 | 64 | 42 | 0 | 212 | 0 | 212.00 | 0.00 | ||
F(ii) | 0 | 75 | 75 | 37 | 24 | 14 | 0 | 75 | 0 | 75.00 | 0.00 | ||
F(iii) | 0 | 64 | 64 | 32 | 19 | 13 | 0 | 64 | 0 | 64.00 | 0.00 | ||
F(iv) | 0 | 1030 | 1030 | 515 | 309 | 206 | 0 | 1030 | 0 | 1030.00 | 0.00 | ||
G | 0 | 59 | 59 | 29 | 18 | 12 | 0 | 59 | 0 | 59.00 | 0.00 | ||
H | 0 | 82 | 82 | 41 | 25 | 16 | 0 | 82 | 0 | 82.00 | 0.00 | ||
PBR | A(i) | 0 | 1039 | 1039 | 167 | 872 | 0 | 0 | 1039 | 0 | 1039.00 | 0.00 | |
A(ii) | 0 | 711 | 711 | 161 | 526 | 24 | 0 | 711 | 0 | 711.00 | 0.00 | ||
A(iii) | 0 | 638 | 638 | 62 | 537 | 39 | 0 | 638 | 0 | 638.00 | 0.00 | ||
B(i) | 0 | 33 | 33 | 3 | 30 | 0 | 0 | 33 | 0 | 33.00 | 0.00 | ||
B(ii) | 0 | 18 | 18 | 3 | 12 | 3 | 0 | 18 | 0 | 18.00 | 0.00 | ||
C(i) | 0 | 829 | 829 | 145 | 665 | 19 | 0 | 829 | 0 | 829.00 | 0.00 | ||
C(ii) | 0 | 382 | 382 | 65 | 317 | 0 | 0 | 382 | 0 | 382.00 | 0.00 | ||
D(i) | 0 | 156 | 156 | 26 | 128 | 2 | 0 | 156 | 0 | 156.00 | 0.00 | ||
D(ii) | 0 | 66 | 66 | 21 | 43 | 2 | 0 | 66 | 0 | 66.00 | 0.00 | ||
E(i) | 0 | 273 | 273 | 27 | 237 | 9 | 0 | 273 | 0 | 273.00 | 0.00 | ||
E(ii) | 0 | 174 | 174 | 15 | 159 | 0 | 0 | 174 | 0 | 174.00 | 0.00 | ||
F(i) | 0 | 164 | 164 | 14 | 150 | 0 | 0 | 164 | 0 | 164.00 | 0.00 | ||
F(ii) | 0 | 51 | 51 | 2 | 49 | 0 | 0 | 51 | 0 | 51.00 | 0.00 | ||
F(iii) | 0 | 100 | 100 | 18 | 82 | 0 | 0 | 100 | 0 | 0 | 100.00 | 0.00 | |
F(iv) | 0 | 151 | 151 | 29 | 122 | 0 | 0 | 151 | 0 | 0 | 151.00 | 0.00 | |
G | 0 | 95 | 95 | 8 | 86 | 1 | 0 | 95 | 0 | 0 | 95.00 | 0.00 | |
H | 0 | 102 | 102 | 17 | 82 | 3 | 0 | 102 | 0 | 0 | 102.00 | 0.00 | |
JMN | A(i) | 0 | 11466 | 11466 | 3533 | 7913 | 20 | 0 | 11466 | 0 | #REF! | 11466.00 | 0.00 |
A(ii) | 0 | 1561 | 1561 | 816 | 745 | 0 | 0 | 1561 | 0 | 349 | 1561.00 | 0.00 | |
A(iii) | 0 | 1226 | 1226 | 787 | 439 | 0 | 0 | 1226 | 0 | 121 | 1226.00 | 0.00 | |
B(i) | 1 | 862 | 863 | 35 | 828 | 0 | 0 | 863 | 0 | 0 | 863.00 | 0.00 | |
B(ii) | 1 | 143 | 144 | 51 | 93 | 0 | 0 | 144 | 0 | 0 | 144.00 | 0.00 | |
C(i) | 1 | 1548 | 1549 | 387 | 1137 | 25 | 0 | 1549 | 0 | 73 | 1549.00 | 0.00 | |
C(ii) | 14 | 199 | 213 | 123 | 87 | 3 | 0 | 213 | 0 | 0 | 213.00 | 0.00 | |
D(i) | 0 | 808 | 808 | 199 | 599 | 10 | 0 | 808 | 0 | 50 | 808.00 | 0.00 | |
D(ii) | 1 | 124 | 125 | 68 | 57 | 0 | 0 | 125 | 0 | 15 | 125.00 | 0.00 | |
E(i) | 0 | 999 | 999 | 84 | 910 | 0 | 0 | 994 | 5 | 0 | 999.00 | 0.00 | |
E(ii) | 0 | 133 | 133 | 82 | 51 | 0 | 0 | 133 | 0 | 0 | 133.00 | 0.00 | |
F(i) | 0 | 732 | 732 | 125 | 587 | 20 | 0 | 732 | 0 | 0 | 732.00 | 0.00 | |
F(ii) | 1 | 1633 | 1634 | 73 | 1561 | 0 | 0 | 1634 | 0 | 0 | 1634.00 | 0.00 | |
F(iii) | 0 | 127 | 127 | 34 | 93 | 0 | 0 | 127 | 0 | 0 | 127.00 | 0.00 | |
F(iv) | 1 | 193 | 194 | 106 | 58 | 30 | 0 | 194 | 0 | 990 | 194.00 | 0.00 | |
G | 5 | 15 | 20 | 5 | 15 | 0 | 0 | 20 | 0 | 15 | 20.00 | 0.00 | |
H | 0 | 15 | 15 | 6 | 9 | 0 | 0 | 15 | 0 | 0 | 15.00 | 0.00 | |
JND | A(i) | 0 | 12382 | 12382 | 7265 | 4840 | 255 | 22 | 12382 | 0 | 12382.00 | 0.00 | |
A(ii) | 0 | 3008 | 3008 | 802 | 2145 | 55 | 6 | 3008 | 0 | 3008.00 | 0.00 | ||
A(iii) | 0 | 978 | 978 | 293 | 637 | 45 | 3 | 978 | 0 | 978.00 | 0.00 | ||
B(i) | 0 | 342 | 342 | 87 | 211 | 44 | 0 | 342 | 0 | 342.00 | 0.00 | ||
B(ii) | 0 | 241 | 241 | 27 | 214 | 0 | 0 | 241 | 0 | 241.00 | 0.00 | ||
C(i) | 0 | 1005 | 1005 | 384 | 489 | 89 | 43 | 1005 | 0 | 1005.00 | 0.00 | ||
C(ii) | 0 | 524 | 524 | 70 | 289 | 22 | 138 | 519 | 5 | 524.00 | 0.00 | ||
D(i) | 0 | 753 | 753 | 232 | 423 | 78 | 20 | 753 | 0 | 753.00 | 0.00 | ||
D(ii) | 0 | 262 | 262 | 18 | 244 | 0 | 0 | 262 | 0 | 262.00 | 0.00 | ||
E(i) | 0 | 314 | 314 | 98 | 216 | 0 | 0 | 314 | 0 | 314.00 | 0.00 | ||
E(ii) | 0 | 210 | 210 | 44 | 156 | 5 | 0 | 205 | 5 | 210.00 | 0.00 | ||
F(i) | 0 | 395 | 395 | 241 | 154 | 0 | 0 | 395 | 0 | 395.00 | 0.00 | ||
F(ii) | 0 | 173 | 173 | 6 | 167 | 0 | 0 | 173 | 0 | 173.00 | 0.00 | ||
F(iii) | 0 | 202 | 202 | 30 | 172 | 0 | 0 | 202 | 0 | 202.00 | 0.00 | ||
F(iv) | 0 | 1250 | 1250 | 941 | 309 | 0 | 0 | 1250 | 0 | 1250.00 | 0.00 | ||
G | 0 | 61 | 61 | 3 | 47 | 5 | 2 | 57 | 4 | 61.00 | 0.00 | ||
H | 0 | 407 | 407 | 23 | 374 | 10 | 0 | 407 | 0 | 407.00 | 0.00 | ||
BHJ | A(i) | 0 | 8063 | 8063 | 3056 | 5001 | 0 | 0 | 8057 | 6 | 8063.00 | 0.00 | |
A(ii) | 0 | 3174 | 3174 | 1388 | 1786 | 0 | 0 | 3174 | 0 | 3174.00 | 0.00 | ||
A(iii) | 0 | 1088 | 1088 | 616 | 470 | 0 | 0 | 1086 | 2 | 1088.00 | 0.00 | ||
B(i) | 0 | 394 | 394 | 175 | 219 | 0 | 0 | 394 | 0 | 394.00 | 0.00 | ||
B(ii) | 0 | 218 | 218 | 80 | 130 | 0 | 0 | 210 | 8 | 218.00 | 0.00 | ||
C(i) | 0 | 600 | 600 | 352 | 248 | 0 | 0 | 600 | 0 | 600.00 | 0.00 | ||
C(ii) | 2 | 367 | 369 | 144 | 225 | 0 | 0 | 369 | 0 | 369.00 | 0.00 | ||
D(i) | 0 | 319 | 319 | 182 | 137 | 0 | 0 | 319 | 0 | 319.00 | 0.00 | ||
D(ii) | 0 | 131 | 131 | 24 | 107 | 0 | 0 | 131 | 0 | 131.00 | 0.00 | ||
E(i) | 0 | 456 | 456 | 363 | 92 | 0 | 0 | 455 | 1 | 456.00 | 0.00 | ||
E(ii) | 0 | 340 | 340 | 137 | 203 | 0 | 0 | 340 | 0 | 340.00 | 0.00 | ||
F(i) | 0 | 189 | 189 | 106 | 83 | 0 | 0 | 189 | 0 | 189.00 | 0.00 | ||
F(ii) | 0 | 167 | 167 | 62 | 103 | 0 | 0 | 165 | 2 | 167.00 | 0.00 | ||
F(iii) | 0 | 173 | 173 | 69 | 103 | 0 | 0 | 172 | 1 | 173.00 | 0.00 | ||
F(iv) | 0 | 245 | 245 | 94 | 150 | 0 | 0 | 244 | 1 | 245.00 | 0.00 | ||
G | 0 | 85 | 85 | 12 | 73 | 0 | 0 | 85 | 0 | 85.00 | 0.00 | ||
H | 0 | 101 | 101 | 32 | 69 | 0 | 0 | 101 | 0 | 101.00 | 0.00 | ||
BVN | A(i) | 0 | 5367 | 5367 | 4057 | 1273 | 37 | 0 | 5367 | 0 | 5367.00 | 0.00 | |
A(ii) | 0 | 725 | 725 | 449 | 222 | 54 | 0 | 725 | 0 | 725.00 | 0.00 | ||
A(iii) | 0 | 215 | 215 | 167 | 27 | 21 | 0 | 215 | 0 | 215.00 | 0.00 | ||
B(i) | 0 | 28 | 28 | 19 | 9 | 0 | 0 | 28 | 0 | 28.00 | 0.00 | ||
B(ii) | 10 | 13 | 23 | 21 | 2 | 0 | 0 | 23 | 0 | 23.00 | 0.00 | ||
C(i) | 0 | 605 | 605 | 475 | 108 | 22 | 0 | 605 | 0 | 605.00 | 0.00 | ||
C(ii) | 0 | 70 | 70 | 47 | 12 | 11 | 0 | 70 | 0 | 70.00 | 0.00 | ||
D(i) | 0 | 128 | 128 | 93 | 22 | 13 | 0 | 128 | 0 | 128.00 | 0.00 | ||
D(ii) | 0 | 12 | 12 | 8 | 2 | 2 | 0 | 12 | 0 | 12.00 | 0.00 | ||
E(i) | 0 | 68 | 68 | 56 | 7 | 5 | 0 | 68 | 0 | 68.00 | 0.00 | ||
E(ii) | 0 | 47 | 47 | 32 | 9 | 6 | 0 | 47 | 0 | 47.00 | 0.00 | ||
F(i) | 0 | 17 | 17 | 13 | 4 | 0 | 0 | 17 | 0 | 17.00 | 0.00 | ||
F(ii) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0.00 | 0.00 | ||
F(iii) | 0 | 45 | 45 | 21 | 18 | 6 | 0 | 45 | 0 | 45.00 | 0.00 | ||
F(iv) | 0 | 118 | 118 | 82 | 19 | 17 | 0 | 118 | 0 | 118.00 | 0.00 | ||
G | 0 | 16 | 16 | 8 | 5 | 3 | 0 | 16 | 0 | 16.00 | 0.00 | ||
H | 0 | 87 | 87 | 53 | 23 | 11 | 0 | 87 | 0 | 87.00 | 0.00 | ||
AMR | A(I) | 0 | 7174 | 7174 | 3214 | 3960 | 0 | 0 | 7174 | 0 | 7174.00 | 0.00 | |
A(II) | 0 | 5268 | 5268 | 2412 | 2856 | 0 | 0 | 5268 | 0 | 5268.00 | 0.00 | ||
A(III) | 1 | 1772 | 1773 | 646 | 1127 | 0 | 0 | 1773 | 0 | 1773.00 | 0.00 | ||
B(I) | 0 | 3253 | 3253 | 2071 | 1182 | 0 | 0 | 3253 | 0 | 3253.00 | 0.00 | ||
B(II) | 2 | 192 | 194 | 49 | 145 | 0 | 0 | 194 | 0 | 194.00 | 0.00 | ||
C(I) | 0 | 1070 | 1070 | 604 | 466 | 0 | 0 | 1070 | 0 | 1070.00 | 0.00 | ||
C(II) | 0 | 404 | 404 | 163 | 241 | 0 | 0 | 404 | 0 | 404.00 | 0.00 | ||
D(I) | 2 | 1433 | 1435 | 573 | 862 | 0 | 0 | 1435 | 0 | 1435.00 | 0.00 | ||
D(II) | 0 | 983 | 983 | 288 | 695 | 0 | 0 | 983 | 0 | 983.00 | 0.00 | ||
E(I) | 0 | 765 | 765 | 414 | 351 | 0 | 0 | 765 | 0 | 765.00 | 0.00 | ||
E(II) | 0 | 384 | 384 | 232 | 152 | 0 | 0 | 384 | 0 | 384.00 | 0.00 | ||
F(I) | 0 | 758 | 758 | 312 | 446 | 0 | 0 | 758 | 0 | 758.00 | 0.00 | ||
F(II) | 0 | 216 | 216 | 98 | 118 | 0 | 0 | 216 | 0 | 216.00 | 0.00 | ||
F(III) | 0 | 184 | 184 | 138 | 46 | 0 | 0 | 184 | 0 | 184.00 | 0.00 | ||
F(IV) | 0 | 361 | 361 | 224 | 137 | 0 | 0 | 361 | 0 | 361.00 | 0.00 | ||
G | 0 | 53 | 53 | 21 | 32 | 0 | 0 | 53 | 0 | 53.00 | 0.00 | ||
H | 0 | 370 | 370 | 170 | 200 | 0 | 0 | 370 | 0 | 370.00 | 0.00 | ||
SNR | A(i) | 0 | 3744 | 3744 | 3744 | 3744 | 0 | 3744.00 | 0.00 | ||||
A(ii) | 116 | 1015 | 1131 | 1102 | 1102 | 29 | 1131.00 | 0.00 | |||||
A(iii) | 146 | 306 | 452 | 410 | 410 | 42 | 452.00 | 0.00 | |||||
B(i) | 27 | 77 | 104 | 97 | 97 | 7 | 104.00 | 0.00 | |||||
B(ii) | 1 | 16 | 17 | 17 | 17 | 0 | 17.00 | 0.00 | |||||
C(i) | 270 | 1634 | 1904 | 1794 | 1794 | 110 | 1904.00 | 0.00 | |||||
C(ii) | 11 | 533 | 544 | 544 | 544 | 0 | 544.00 | 0.00 | |||||
D(i) | 90 | 183 | 273 | 229 | 229 | 44 | 273.00 | 0.00 | |||||
D(ii) | 14 | 24 | 38 | 38 | 38 | 0 | 38.00 | 0.00 | |||||
E(i) | 0 | 1785 | 1785 | 1785 | 1785 | 0 | 1785.00 | 0.00 | |||||
E(ii) | 165 | 755 | 920 | 899 | 899 | 21 | 920.00 | 0.00 | |||||
F(i) | 0 | 222 | 222 | 222 | 222 | 0 | 222.00 | 0.00 | |||||
F(ii) | 17 | 150 | 167 | 167 | 167 | 0 | 167.00 | 0.00 | |||||
F(iii) | 67 | 138 | 205 | 159 | 159 | 46 | 205.00 | 0.00 | |||||
F(iv) | 139 | 162 | 301 | 203 | 203 | 98 | 301.00 | 0.00 | |||||
G | 34 | 82 | 116 | 116 | 116 | 0 | 116.00 | 0.00 | |||||
H | 11 | 105 | 116 | 116 | 116 | 0 | 116.00 | 0.00 | |||||
PGVCL | A(i) | 230 | 93648 | 93878 | 45757 | 45038 | 2930 | 41 | 93766 | 112 | 93878.00 | 0.00 | |
A(ii) | 116 | 20247 | 20363 | 8348 | 11580 | 392 | 14 | 20334 | 29 | 20363.00 | 0.00 | ||
A(iii) | 147 | 8399 | 8546 | 3419 | 4759 | 307 | 3 | 8488 | 58 | 8546.00 | 0.00 | ||
B(i) | 28 | 5462 | 5490 | 2720 | 2693 | 70 | 0 | 5483 | 7 | 5490.00 | 0.00 | ||
B(ii) | 14 | 1015 | 1029 | 343 | 653 | 25 | 0 | 1021 | 8 | 1029.00 | 0.00 | ||
C(i) | 271 | 9919 | 10190 | 3865 | 5775 | 393 | 43 | 10076 | 114 | 10190.00 | 0.00 | ||
C(ii) | 27 | 3565 | 3592 | 1165 | 2168 | 116 | 138 | 3587 | 5 | 3592.00 | 0.00 | ||
D(i) | 112 | 4535 | 4647 | 1696 | 2702 | 185 | 20 | 4603 | 44 | 4647.00 | 0.00 | ||
D(ii) | 15 | 1704 | 1719 | 486 | 1215 | 18 | 0 | 1719 | 0 | 1719.00 | 0.00 | ||
E(i) | 0 | 6228 | 6228 | 1954 | 4109 | 154 | 0 | 6217 | 11 | 6228.00 | 0.00 | ||
E(ii) | 177 | 2569 | 2746 | 858 | 1835 | 27 | 0 | 2720 | 26 | 2746.00 | 0.00 | ||
F(i) | 0 | 3542 | 3542 | 1352 | 2128 | 62 | 0 | 3542 | 0 | 3542.00 | 0.00 | ||
F(ii) | 18 | 2761 | 2779 | 511 | 2252 | 14 | 0 | 2777 | 2 | 2779.00 | 0.00 | ||
F(iii) | 81 | 1740 | 1821 | 661 | 1094 | 19 | 0 | 1774 | 47 | 1821.00 | 0.00 | ||
F(iv) | 829 | 13754 | 14583 | 7301 | 6735 | 253 | 0 | 14289 | 294 | 14583.00 | 0.00 | ||
G | 48 | 1016 | 1064 | 414 | 623 | 21 | 2 | 1060 | 4 | 1064.00 | 0.00 | ||
H | 23 | 1699 | 1722 | 668 | 1014 | 40 | 0 | 1722 | 0 | 1722.00 | 0.00 |