Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5)-(10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	24	89078	89102	56323	32028	710	17	89078	24
	A(ii)	Interruption due to line breakdown	12	62858	62870	32235	29867	739	25	62866	4
	A(iii)	Interruption due to failure of transformer	26	22387	22413	10346	11177	854	16	22393	20
	B(i)	Ordinary case, which requires no augmentation.	15	2604	2619	1111	1473	13	5	2602	17
	B(ii)	Where augmentation is required.	6	1479	1485	630	834	12	3	1479	6
	C(i)	Stopped/Defective Meters	20	15277	15297	7442	7690	131	13	15276	21
	C(ii)	Billing on average basis for more than two bills	19	7461	7480	4288	3045	105	23	7461	19
	D(i)	Loose Wires	24	12952	12976	7213	5508	208	20	12949	27
	D(ii)	Inadequate ground clearance	1	2167	2168	961	1153	45	8	2167	1
	E(i)	For current bills where no additional information is required	4	4963	4967	2792	2088	77	6	4963	4
	E(ii)	Where additional information relating to correctness of reading etc. is required	9	5021	5030	1866	3109	38	8	5021	9
	F(i)	Where extension of mains is not required	2	2356	2358	1288	1019	42	7	2356	2
	F(ii)	Where extension of mains is required	1	1373	1374	671	645	53	4	1373	1
	F(iii)	Modification in connected load	12	3204	3216	1647	1472	78	7	3204	12
	F(iv)	Name change/reconnection	11	7683	7694	4150	3493	30	6	7679	15
	G	Refund of amount due in regard to temporary connection	13	1703	1716	650	1045	9	3	1707	9
	H	Others	9	23029	23038	11722	10863	188	10	22783	255
		Total	208.00	265595.00	265803.00	145335.00	116509.00	3332.00	181.00	265357.00	446.00