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Performa
SoP 016: Release of New Connection status |
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COMPENSATION
DETAILS |
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Sr. No |
Event |
Compensation |
No of cases where compensation was given (in numbers) |
Amt of compensation paid (in Rs.) |
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PGVCL |
1 |
Duty to provide supply |
Rs.
50 per day of delay from the limit specified in the performance regulations |
N I L |
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a) New Connection |
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b) Additional Load |
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c) Temporary supply |
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d) Shifting service connection |
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e)Transfer of service connection |
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f) Change in tariff category of consumer |
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2 |
Complaints in billing |
Rs. 50 for non reply within the period prescribed in Regulations |
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3 |
Replacement of meters |
LT- Rs. 25 per day of delay - maximum Rs.2,500 and HT - Rs. 250
per day of delay - maximum of Rs.5,001 |
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4 |
Interruption of supply |
LT- Rs. 25 for every 6 hrs of delay- maximum of Rs. 500 and HT-
Rs. 50 for every 6 hrs delay- maximum Rs. 1000/- |
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5 |
Voltage fluctuations and complaints |
Rs. 50 for failure to visit or convey findings within the
stipulated period |
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6 |
Responding to consumer's complaints |
Rs. 25 for each day of delay- maximum Rs. 501 |
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7 |
Grievance Handling |
Rs.25 for failure in handling grievance |
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TOTAL |
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