Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	59746	61974	121720	47262	40993	118	1	86112	35608
	A(ii)	Interruption due to line breakdown	12135	14800	26935	12719	9286	34	0	20696	6239
	A(iii)	Interruption due to failure of transformer	6024	6131	12155	5777	4060	1	0	9649	2507
	B(i)	Ordinary case, which requires no augmentation.	2994	1819	4813	2036	853	0	0	2834	1979
	B(ii)	Where augmentation is required.	920	835	1755	944	652	0	0	1580	175
	C(i)	Stopped/Defective Meters	9688	8946	18634	8509	7263	59	0	15723	2911
	C(ii)	Billing on average basis for more than two bills	3194	3466	6660	2703	2956	4	0	5585	1075
	D(i)	Loose Wires	4136	3592	7728	4238	1851	66	0	6083	1645
	D(ii)	Inadequate ground clearance	1221	1164	2385	1370	738	0	0	2094	291
	E(i)	For current bills where no additional information is required	5607	5989	11596	4716	5332	0	0	10081	1515
	E(ii)	Where additional information relating to correctness of reading etc. is required	2266	2825	5091	2185	2641	0	0	4828	263
	F(i)	Where extension of mains is not required	2912	3300	6212	3239	2234	25	0	5500	712
	F(ii)	Where extension of mains is required	2546	2698	5244	2660	2300	0	0	4933	311
	F(iii)	Modification in connected load	1657	2001	3658	2083	1222	0	0	3280	378
	F(iv)	Name change/reconnection	7768	5998	13766	6541	4624	30	0	10971	2795
	G	Refund of amount due in regard to temporary connection	891	1158	2049	1060	725	0	0	1779	270
	H	Others	1571	1790	3361	2245	831	0	0	3042	319