Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	25	64635	63700	32313	29281	2100	0	63694	6
	A(ii)	Interruption due to line breakdown	117	12614	12655	6356	5655	314	1	12326	329
	A(iii)	Interruption due to failure of transformer	147	6463	6507	2878	3238	248	0	6364	144
	B(i)	Ordinary case, which requires no augmentation.	28	4905	4912	3379	1516	10	0	4905	7
	B(ii)	Where augmentation is required.	14	856	864	276	541	24	0	841	23
	C(i)	Stopped/Defective Meters	271	9253	9364	3199	5794	260	0	9253	111
	C(ii)	Billing on average basis for more than two bills	26	3325	3325	1411	1836	78	0	3325	0
	D(i)	Loose Wires	112	4498	4542	1641	2720	137	0	4498	44
	D(ii)	Inadequate ground clearance	15	951	951	394	539	18	0	951	0
	E(i)	For current bills where no additional information is required	0	4934	4889	2077	2768	44	0	4889	0
	E(ii)	Where additional information relating to correctness of reading etc. is required	177	1955	1976	1170	767	18	0	1955	21
	F(i)	Where extension of mains is not required	0	3300	3430	1530	1854	45	0	3430	1
	F(ii)	Where extension of mains is required	18	2443	2588	666	1907	15	0	2588	0
	F(iii)	Modification in connected load	81	1589	1635	665	911	13	0	1589	46
	F(iv)	Name change/reconnection	828	10998	11135	5339	5482	210	0	11031	104
	G	Refund of amount due in regard to temporary connection	66	694	703	359	311	18	0	687	16
	H	Others	25	1441	1442	905	520	16	0	1441	1