Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	1	54042	54043	28775	25082	127	2	53986	57
	A(ii)	Interruption due to line breakdown	1	17045	17046	7790	9169	74	0	17033	13
	A(iii)	Interruption due to failure of transformer	0	8328	8328	3995	4267	50	10	8322	6
	B(i)	Ordinary case, which requires no augmentation.	0	1586	1586	687	872	18	8	1585	1
	B(ii)	Where augmentation is required.	0	1121	1121	506	595	20	0	1121	0
	C(i)	Stopped/Defective Meters	6	11780	11786	4977	6634	83	0	11694	92
	C(ii)	Billing on average basis for more than two bills	5	5288	5293	2153	3052	10	0	5215	78
	D(i)	Loose Wires	6	5491	5497	2943	2499	44	4	5490	7
	D(ii)	Inadequate ground clearance	3	1401	1404	586	771	42	0	1399	5
	E(i)	For current bills where no additional information is required	5	5433	5438	1940	3436	13	0	5389	49
	E(ii)	Where additional information relating to correctness of reading etc. is required	3	4078	4081	1154	2904	14	0	4072	9
	F(i)	Where extension of mains is not required	1	2796	2797	1342	1420	32	0	2794	3
	F(ii)	Where extension of mains is required	1	1212	1213	480	726	7	0	1213	0
	F(iii)	Modification in connected load	1	2320	2321	1013	1216	49	23	2301	20
	F(iv)	Name change/reconnection	58	7429	7487	3119	4193	55	15	7382	105
	G	Refund of amount due in regard to temporary connection	217	1108	1325	430	632	14	1	1077	248
	H	Others	22	3714	3736	2097	1607	10	0	3714	22