Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE FOR THE YEAR 2013-14
Qtr	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
1	A(i)	Loose connections from pole	63	54651	54714	28039	25557	907	172	54675	39
	A(ii)	Interruption due to line breakdown	3	18488	18491	9101	9214	141	26	18482	9
	A(iii)	Interruption due to failure of transformer	24	8785	8809	4052	4648	72	8	8780	29
	B(i)	Ordinary case, which requires no augmentation.	0	1804	1804	894	889	19	0	1802	2
	B(ii)	Where augmentation is required.	18	1121	1139	508	606	19	0	1133	6
	C(i)	Stopped/Defective Meters	20	11169	11189	5291	5751	101	10	11153	36
	C(ii)	Billing on average basis for more than two bills	19	4333	4352	1885	2406	42	5	4338	14
	D(i)	Loose Wires	1	5255	5256	2557	2594	59	3	5213	43
	D(ii)	Inadequate ground clearance	7	1464	1471	717	735	19	0	1471	0
	E(i)	For current bills where no additional information is required	7	3538	3545	2108	1412	12	0	3532	13
	E(ii)	Where additional information relating to correctness of reading etc. is required	7	2784	2791	1370	1366	40	6	2782	9
	F(i)	Where extension of mains is not required	0	2662	2662	1392	1218	51	0	2661	1
	F(ii)	Where extension of mains is required	0	1581	1581	674	878	28	0	1580	1
	F(iii)	Modification in connected load	1	2579	2580	1308	1221	46	0	2575	5
	F(iv)	Name change/reconnection	2	8984	8986	4105	4626	203	43	8977	9
	G	Refund of amount due in regard to temporary connection	17	1455	1472	694	694	29	0	1417	55
	H	Others	12	4147	4159	1625	2346	131	18	4120	39
2	A(i)	Loose connections from pole	39	73237	73276	31808	40752	327	110	72997	279
	A(ii)	Interruption due to line breakdown	9	20473	20482	7936	11858	235	136	20165	317
	A(iii)	Interruption due to failure of transformer	29	10804	10833	4708	5767	58	73	10606	227
	B(i)	Ordinary case, which requires no augmentation.	2	1994	1996	823	974	65	27	1889	107
	B(ii)	Where augmentation is required.	6	1370	1376	453	633	68	34	1188	188
	C(i)	Stopped/Defective Meters	36	12473	12509	5668	6509	143	39	12359	150
	C(ii)	Billing on average basis for more than two bills	14	4346	4360	1703	2424	74	8	4209	151
	D(i)	Loose Wires	43	7234	7277	3098	3963	93	43	7197	80
	D(ii)	Inadequate ground clearance	0	1840	1840	734.8	866	62	15	1677.8	162.2
	E(i)	For current bills where no additional information is required	13	3984	3997	2181.85	1289	62	26	3558.85	438.15
	E(ii)	Where additional information relating to correctness of reading etc. is required	9	3156	3165	1215.3	1763	32	32	3042.3	122.7
	F(i)	Where extension of mains is not required	1	2952	2953	1456.45	1287	56	2	2801.45	151.55
	F(ii)	Where extension of mains is required	1	1419	1420	520.3	704	34	10	1268.3	151.7
	F(iii)	Modification in connected load	5	2846	2851	1308.9	1309	33	16	2666.9	184.1
	F(iv)	Name change/reconnection	9	12271	12280	5119.25	6834	66	8	12027.25	252.75
	G	Refund of amount due in regard to temporary connection	55	1495	1550	663.15	735	41	17	1456.15	93.85
	H	Others	39	5479	5518	2444.75	2794	35	14	5287.75	230.25
3	A(i)	Loose connections from pole	279	41846	42125	24369	2794	233	4	27400	14725
	A(ii)	Interruption due to line breakdown	317	16182	16499	9353	6859	101	5	16318	181
	A(iii)	Interruption due to failure of transformer	227	6508	6735	3061	3462	34	4	6561	174
	B(i)	Ordinary case, which requires no augmentation.	107	1557	1664	913	596	47	0	1556	108
	B(ii)	Where augmentation is required.	188	1240	1428	555	665	21	0	1241	187
	C(i)	Stopped/Defective Meters	150	10506	10656	5670	4672	150	50	10542	114
	C(ii)	Billing on average basis for more than two bills	151	3358	3509	1525	1797	51	5	3378	131
	D(i)	Loose Wires	80	4465	4545	2261	2181	47	4	4493	52
	D(ii)	Inadequate ground clearance	162	1088	1250	557	506	19	0	1082	168
	E(i)	For current bills where no additional information is required	438	2792	3230	1692	1112	17	1	2822	408
	E(ii)	Where additional information relating to correctness of reading etc. is required	123	2527	2650	1391	1091	48	2	2532	118
	F(i)	Where extension of mains is not required	152	2135	2287	1231	905	16	0	2152	135
	F(ii)	Where extension of mains is required	152	1000	1152	450	542	9	0	1001	151
	F(iii)	Modification in connected load	184	2133	2317	1202.9985	936	34	0	2172.9985	144.0015
	F(iv)	Name change/reconnection	253	9504	9757	4954	4316	275	1	9546	211
	G	Refund of amount due in regard to temporary connection	94	964	1058	493	473	25	0	991	67
	H	Others	230	3599	3829	1888	1621	101	1	3611	218
4	A(i)	Loose connections from pole	166	45073	45239	23866	21142	110	4	45122	117
	A(ii)	Interruption due to line breakdown	181	16587	16768	8878	7656	125	7	16666	102
	A(iii)	Interruption due to failure of transformer	174	6733	6907	3756	3063	20	1	6840	67
	B(i)	Ordinary case, which requires no augmentation.	108	1336	1444	772	610	22	0	1404	40
	B(ii)	Where augmentation is required.	187	1058	1245	512	674	15	0	1201	44
	C(i)	Stopped/Defective Meters	114	10878	10992	6017	4891	31	10	10949	43
	C(ii)	Billing on average basis for more than two bills	131	3950	4081	1815	2200	6	0	4021	60
	D(i)	Loose Wires	52	4955	5007	2457	2538	7	1	5003	4
	D(ii)	Inadequate ground clearance	168	1361	1529	712	760	8	0	1480	49
	E(i)	For current bills where no additional information is required	428	3070	3498	2032	1412	10	0	3454	44
	E(ii)	Where additional information relating to correctness of reading etc. is required	110	2792	2902	1547	1314	12	0	2873	29
	F(i)	Where extension of mains is not required	135	2084	2219	1235	933	8	0	2176	43
	F(ii)	Where extension of mains is required	151	1166	1317	598	636	31	0	1265	52
	F(iii)	Modification in connected load	144	2136	2280	1198	985	5	0	2188	92
	F(iv)	Name change/reconnection	211	10997	11208	4881	6174	36	4	11095	113
	G	Refund of amount due in regard to temporary connection	67	943	1010	506	442	22	15	985	25
	H	Others	218	5196	5414	2373	2921	17	16	5327	87
		Total	6543	533892	540435	262883	249501	5116	1036	518536	21899
Qtr	Classification		Pending complaints of previous Year	Complaints received during the Year	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
	A(i)	Loose connections from pole	547	214807	215354	108082	90245	1577	290	200194	15160
	A(ii)	Interruption due to line breakdown	510	71730	72240	35268	35587	602	174	71631	609
	A(iii)	Interruption due to failure of transformer	454	32830	33284	15577	16940	184	86	32787	497
	B(i)	Ordinary case, which requires no augmentation.	217	6691	6908	3402	3069	153	27	6651	257
	B(ii)	Where augmentation is required.	399	4789	5188	2028	2578	123	34	4763	425
	C(i)	Stopped/Defective Meters	320	45026	45346	22646	21823	425	109	45003	343
	C(ii)	Billing on average basis for more than two bills	315	15987	16302	6928	8827	173	18	15946	356
	D(i)	Loose Wires	176	21909	22085	10373	11276	206	51	21906	179
	D(ii)	Inadequate ground clearance	337	5753	6090	2721	2867	108	15	5711	379
	E(i)	For current bills where no additional information is required	886	13384	14270	8014	5225	101	27	13367	903
	E(ii)	Where additional information relating to correctness of reading etc. is required	249	11259	11508	5523	5534	132	40	11229	279
	F(i)	Where extension of mains is not required	288	9833	10121	5314	4343	131	2	9790	331
	F(ii)	Where extension of mains is required	304	5166	5470	2242	2760	102	10	5114	356
	F(iii)	Modification in connected load	334	9694	10028	5018	4451	118	16	9603	425
	F(iv)	Name change/reconnection	475	41756	42231	19059	21950	580	56	41645	586
	G	Refund of amount due in regard to temporary connection	233	4857	5090	2356	2344	117	32	4849	241
	H	Others	499	18421	18920	8331	9682	284	49	18346	574
		Total	6543	533892	540435	262883	249501	5116	1036	518536	21899