| Performa SoP 003 B: APPENDIX-B (already in the SoP regulation) | ||||||||||||
| REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE | ||||||||||||
| Name of Area / Circle | Classification | Pending complaints of previous Qtr | Complaints received during the Qtr | Total Complaints | No. of Complaints redressed during the Qtr | Balance
Complaints to be redressed (5) – (10) |
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| In stipulated time | Beyond stipulated time | Total (6) to (9) | ||||||||||
| Within 50% of stipulated time. | Within stipulated time. | Up to double the stipulated time | More than double the stipulated time | |||||||||
| 1 | 2 | 3.00 | 4.00 | 5.00 | 6.00 | 7.00 | 8.00 | 9.00 | 10.00 | 11.00 | ||
| 1 | A(i) | Loose connections from pole | 29.00 | 123507.00 | 123536.00 | 79112.00 | 43886.00 | 449.00 | 48.00 | 123495.00 | 41.00 | |
| A(ii) | Interruption due to line breakdown | 17.00 | 71816.00 | 71833.00 | 38573.00 | 32778.00 | 417.00 | 37.00 | 71805.00 | 28.00 | ||
| A(iii) | Interruption due to failure of transformer | 31.00 | 32167.00 | 32198.00 | 19142.00 | 12220.00 | 770.00 | 18.00 | 32150.00 | 48.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 17.00 | 2522.00 | 2539.00 | 937.00 | 1554.00 | 30.00 | 0.00 | 2521.00 | 18.00 | ||
| B(ii) | Where augmentation is required. | 36.00 | 1398.00 | 1434.00 | 553.00 | 798.00 | 39.00 | 7.00 | 1397.00 | 37.00 | ||
| C(i) | Stopped/Defective Meters | 25.00 | 17490.00 | 17515.00 | 8964.00 | 8429.00 | 76.00 | 12.00 | 17481.00 | 34.00 | ||
| C(ii) | Billing on average basis for more than two bills | 18.00 | 7504.00 | 7522.00 | 4298.00 | 3085.00 | 113.00 | 7.00 | 7503.00 | 19.00 | ||
| D(i) | Loose Wires | 26.00 | 14029.00 | 14055.00 | 8232.00 | 5719.00 | 64.00 | 5.00 | 14020.00 | 35.00 | ||
| D(ii) | Inadequate ground clearance | 1.00 | 2013.00 | 2014.00 | 895.00 | 1046.00 | 65.00 | 7.00 | 2013.00 | 1.00 | ||
| E(i) | For current bills where no additional information is required | 4.00 | 5120.00 | 5124.00 | 3282.00 | 1780.00 | 47.00 | 10.00 | 5119.00 | 5.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 10.00 | 4334.00 | 4344.00 | 1578.00 | 2740.00 | 12.00 | 4.00 | 4334.00 | 10.00 | ||
| F(i) | Where extension of mains is not required | 2.00 | 2386.00 | 2388.00 | 1313.00 | 1046.00 | 23.00 | 3.00 | 2385.00 | 3.00 | ||
| F(ii) | Where extension of mains is required | 1.00 | 1377.00 | 1378.00 | 609.00 | 752.00 | 13.00 | 2.00 | 1376.00 | 2.00 | ||
| F(iii) | Modification in connected load | 12.00 | 3306.00 | 3318.00 | 1508.00 | 1739.00 | 53.00 | 6.00 | 3306.00 | 12.00 | ||
| F(iv) | Name change/reconnection | 14.00 | 7051.00 | 7065.00 | 3429.00 | 3566.00 | 49.00 | 5.00 | 7049.00 | 16.00 | ||
| G | Refund of amount due in regard to temporary connection | 9.00 | 2078.00 | 2087.00 | 1096.00 | 960.00 | 21.00 | 0.00 | 2077.00 | 10.00 | ||
| H | Others | 7.00 | 28824.00 | 28831.00 | 17311.00 | 11106.00 | 145.00 | 10.00 | 28572.00 | 259.00 | ||
| 2 | A(i) | Loose connections from pole | 41.00 | 130238.00 | 130279.00 | 86432.00 | 43271.00 | 500.00 | 32.00 | 130235.00 | 44.00 | |
| A(ii) | Interruption due to line breakdown | 28.00 | 89907.00 | 89935.00 | 48271.00 | 41161.00 | 440.00 | 33.00 | 89905.00 | 30.00 | ||
| A(iii) | Interruption due to failure of transformer | 48.00 | 32528.00 | 32576.00 | 16614.00 | 14806.00 | 836.00 | 260.00 | 32516.00 | 60.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 18.00 | 3427.00 | 3445.00 | 1855.00 | 1458.00 | 75.00 | 28.00 | 3416.00 | 29.00 | ||
| B(ii) | Where augmentation is required. | 37.00 | 2007.00 | 2044.00 | 983.00 | 926.00 | 85.00 | 7.00 | 2001.00 | 43.00 | ||
| C(i) | Stopped/Defective Meters | 34.00 | 21398.00 | 21432.00 | 11745.00 | 9529.00 | 85.00 | 30.00 | 21389.00 | 43.00 | ||
| C(ii) | Billing on average basis for more than two bills | 19.00 | 9171.00 | 9190.00 | 5872.00 | 3064.00 | 161.00 | 60.00 | 9157.00 | 33.00 | ||
| D(i) | Loose Wires | 35.00 | 15575.00 | 15610.00 | 8849.00 | 6626.00 | 82.00 | 10.00 | 15567.00 | 43.00 | ||
| D(ii) | Inadequate ground clearance | 1.00 | 4282.00 | 4283.00 | 2338.00 | 1718.00 | 219.00 | 7.00 | 4282.00 | 1.00 | ||
| E(i) | For current bills where no additional information is required | 5.00 | 5127.00 | 5132.00 | 2930.00 | 2093.00 | 84.00 | 17.00 | 5124.00 | 8.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 10.00 | 5301.00 | 5311.00 | 3160.00 | 2009.00 | 69.00 | 62.00 | 5300.00 | 11.00 | ||
| F(i) | Where extension of mains is not required | 3.00 | 2792.00 | 2795.00 | 1823.00 | 928.00 | 38.00 | 3.00 | 2792.00 | 3.00 | ||
| F(ii) | Where extension of mains is required | 2.00 | 2115.00 | 2117.00 | 1177.00 | 858.00 | 71.00 | 6.00 | 2112.00 | 5.00 | ||
| F(iii) | Modification in connected load | 12.00 | 4306.00 | 4318.00 | 2435.00 | 1785.00 | 73.00 | 7.00 | 4300.00 | 18.00 | ||
| F(iv) | Name change/reconnection | 16.00 | 8101.00 | 8117.00 | 4515.00 | 3489.00 | 62.00 | 34.00 | 8100.00 | 17.00 | ||
| G | Refund of amount due in regard to temporary connection | 10.00 | 2601.00 | 2611.00 | 1320.00 | 1248.00 | 21.00 | 5.00 | 2594.00 | 17.00 | ||
| H | Others | 259.00 | 22434.00 | 22693.00 | 12671.00 | 9309.00 | 224.00 | 234.00 | 22438.00 | 255.00 | ||
| 3 | A(i) | Loose connections from pole | 44.00 | 101583.00 | 101627.00 | 66616.00 | 34601.00 | 316.00 | 48.00 | 101581.00 | 46.00 | |
| A(ii) | Interruption due to line breakdown | 30.00 | 92594.00 | 92624.00 | 57652.00 | 34643.00 | 259.00 | 37.00 | 92591.00 | 33.00 | ||
| A(iii) | Interruption due to failure of transformer | 60.00 | 21747.00 | 21807.00 | 11600.00 | 9658.00 | 466.00 | 18.00 | 21742.00 | 65.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 29.00 | 2043.00 | 2072.00 | 1013.00 | 999.00 | 30.00 | 0.00 | 2042.00 | 30.00 | ||
| B(ii) | Where augmentation is required. | 43.00 | 1155.00 | 1198.00 | 445.00 | 666.00 | 39.00 | 7.00 | 1157.00 | 41.00 | ||
| C(i) | Stopped/Defective Meters | 43.00 | 18899.00 | 18942.00 | 10256.00 | 8572.00 | 56.00 | 12.00 | 18896.00 | 46.00 | ||
| C(ii) | Billing on average basis for more than two bills | 33.00 | 6928.00 | 6961.00 | 4169.00 | 2668.00 | 83.00 | 7.00 | 6927.00 | 34.00 | ||
| D(i) | Loose Wires | 43.00 | 15526.00 | 15569.00 | 10586.00 | 4889.00 | 49.00 | 5.00 | 15529.00 | 40.00 | ||
| D(ii) | Inadequate ground clearance | 1.00 | 1703.00 | 1704.00 | 879.00 | 772.00 | 34.00 | 7.00 | 1692.00 | 12.00 | ||
| E(i) | For current bills where no additional information is required | 8.00 | 4251.00 | 4259.00 | 2514.00 | 1697.00 | 32.00 | 10.00 | 4253.00 | 6.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 11.00 | 3569.00 | 3580.00 | 2036.00 | 1518.00 | 10.00 | 4.00 | 3568.00 | 12.00 | ||
| F(i) | Where extension of mains is not required | 3.00 | 6950.00 | 6953.00 | 4768.00 | 2156.00 | 23.00 | 3.00 | 6950.00 | 3.00 | ||
| F(ii) | Where extension of mains is required | 5.00 | 926.00 | 931.00 | 408.00 | 507.00 | 12.00 | 2.00 | 929.00 | 2.00 | ||
| F(iii) | Modification in connected load | 18.00 | 3115.00 | 3133.00 | 1642.00 | 1423.00 | 44.00 | 6.00 | 3115.00 | 18.00 | ||
| F(iv) | Name change/reconnection | 17.00 | 7067.00 | 7084.00 | 3993.00 | 3049.00 | 20.00 | 5.00 | 7067.00 | 17.00 | ||
| G | Refund of amount due in regard to temporary connection | 17.00 | 1743.00 | 1760.00 | 729.00 | 993.00 | 21.00 | 0.00 | 1743.00 | 17.00 | ||
| H | Others | 255.00 | 38808.00 | 39063.00 | 24621.00 | 14031.00 | 138.00 | 15.00 | 38805.00 | 258.00 | ||
| 4 | A(i) | Loose connections from pole | 46.00 | 92580.00 | 90597.00 | 54184.00 | 37864.00 | 477.00 | 48.00 | 92573.00 | 53.00 | |
| A(ii) | Interruption due to line breakdown | 33.00 | 73050.00 | 71582.00 | 37102.00 | 35464.00 | 443.00 | 37.00 | 73046.00 | 37.00 | ||
| A(iii) | Interruption due to failure of transformer | 65.00 | 18546.00 | 17696.00 | 9650.00 | 8091.00 | 789.00 | 16.00 | 18546.00 | 65.00 | ||
| B(i) | Ordinary case, which requires no augmentation. | 30.00 | 2573.00 | 2529.00 | 1395.00 | 1152.00 | 25.00 | 0.00 | 2572.00 | 31.00 | ||
| B(ii) | Where augmentation is required. | 41.00 | 1197.00 | 1125.00 | 496.00 | 657.00 | 37.00 | 7.00 | 1197.00 | 41.00 | ||
| C(i) | Stopped/Defective Meters | 46.00 | 19382.00 | 18689.00 | 10522.00 | 8768.00 | 91.00 | 8.00 | 19389.00 | 39.00 | ||
| C(ii) | Billing on average basis for more than two bills | 34.00 | 8482.00 | 7853.00 | 5739.00 | 2625.00 | 114.00 | 7.00 | 8485.00 | 31.00 | ||
| D(i) | Loose Wires | 40.00 | 13460.00 | 12825.00 | 9234.00 | 4148.00 | 71.00 | 4.00 | 13457.00 | 43.00 | ||
| D(ii) | Inadequate ground clearance | 12.00 | 1739.00 | 1751.00 | 889.00 | 816.00 | 37.00 | 7.00 | 1749.00 | 2.00 | ||
| E(i) | For current bills where no additional information is required | 6.00 | 4576.00 | 4075.00 | 2701.00 | 1817.00 | 48.00 | 10.00 | 4576.00 | 6.00 | ||
| E(ii) | Where additional information relating to correctness of reading etc. is required | 12.00 | 4438.00 | 4009.00 | 2857.00 | 1562.00 | 14.00 | 4.00 | 4437.00 | 13.00 | ||
| F(i) | Where extension of mains is not required | 3.00 | 2226.00 | 2135.00 | 1326.00 | 861.00 | 35.00 | 3.00 | 2225.00 | 4.00 | ||
| F(ii) | Where extension of mains is required | 2.00 | 1330.00 | 1317.00 | 576.00 | 727.00 | 25.00 | 2.00 | 1330.00 | 2.00 | ||
| F(iii) | Modification in connected load | 18.00 | 4162.00 | 3861.00 | 2355.00 | 1743.00 | 56.00 | 6.00 | 4160.00 | 20.00 | ||
| F(iv) | Name change/reconnection | 17.00 | 7623.00 | 7227.00 | 4575.00 | 3018.00 | 25.00 | 5.00 | 7623.00 | 17.00 | ||
| G | Refund of amount due in regard to temporary connection | 17.00 | 1907.00 | 1892.00 | 929.00 | 956.00 | 23.00 | 0.00 | 1908.00 | 16.00 | ||
| H | Others | 258.00 | 25668.00 | 22980.00 | 12127.00 | 13375.00 | 155.00 | 8.00 | 25665.00 | 261.00 | ||
| 680.00 | 282939.00 | 272143.00 | 156657.00 | 123644.00 | 2465.00 | 172.00 | 282938.00 | 681.00 | ||||