Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification	Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
					In stipulated time		Beyond stipulated time		Total (6) to (9)
					Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2	3	4	5	6	7	8	9	10	11
PGVCL	A(i)	279	41847	42126	24535	17354	129	4	41958	167
	A(ii)	317	16183	16500	9380	6859	102	5	16316	184
	A(iii)	227	6509	6736	3236	3300	35	4	6560	175
	B(i)	107	1558	1665	914	601	47	0	1555	110
	B(ii)	188	1241	1429	555	671	21	0	1241	188
	C(i)	150	10506	10656	5670	4705	150	50	10540	116
	C(ii)	151	3358	3509	1525	1798	52	5	3376	134
	D(i)	80	4466	4546	2261	2194	47	4	4494	52
	D(ii)	162	1088	1250	557	513	19	0	1082	168
	E(i)	438	2792	3230	1693	1103	17	1	2801	429
	E(ii)	123	2528	2651	1392	1111	48	2	2541	110
	F(i)	152	2135	2287	1231	909	16	0	2152	135
	F(ii)	152	1000	1152	450	547	9	0	1001	152
	F(iii)	184	2134	2318	1203	947	34	0	2174	144
	F(iv)	253	9504	9757	4954	4356	276	1	9546	211
	G	94	964	1058	493	479	26	0	991	67
	H	230	3600	3830	1889	1634	102	1	3610	220
	Total	3287	111413	114700	61940	49082	1129	77	111939	2761