Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	59746	250635	310381	177970	131669	633	52	310324	57
	A(ii)	Interruption due to line breakdown	12135	70428	82563	41801	40488	239	22	82550	13
	A(iii)	Interruption due to failure of transformer	6024	31793	37817	19600	18019	157	35	37811	6
	B(i)	Ordinary case, which requires no augmentation.	2994	6761	9755	5969	3661	96	28	9754	1
	B(ii)	Where augmentation is required.	920	4079	4999	2460	2496	43	0	4999	0
	C(i)	Stopped/Defective Meters	9688	43144	52832	25624	26829	286	1	52740	92
	C(ii)	Billing on average basis for more than two bills	3194	17313	20507	9236	11157	32	4	20429	78
	D(i)	Loose Wires	4136	19403	23539	13484	9813	227	8	23532	7
	D(ii)	Inadequate ground clearance	1221	5577	6798	3396	3309	88	0	6793	5
	E(i)	For current bills where no additional information is required	5607	18967	24574	9984	14509	32	0	24525	49
	E(ii)	Where additional information relating to correctness of reading etc. is required	2266	13187	15453	5401	10017	26	0	15444	9
	F(i)	Where extension of mains is not required	2912	11122	14034	7420	6456	153	2	14031	3
	F(ii)	Where extension of mains is required	2546	6287	8833	4261	4560	12	0	8833	0
	F(iii)	Modification in connected load	1657	8834	10491	5475	4851	99	46	10471	20
	F(iv)	Name change/reconnection	7768	28516	36284	17564	18400	185	30	36179	105
	G	Refund of amount due in regard to temporary connection	891	4440	5331	2446	2606	29	2	5083	248
	H	Others	1571	12556	14127	8767	5077	237	24	14105	22