Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Qtr.	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
1	A(i)		6	84223	84229	45196	35835	3197	1	84229	0
	A(ii)		329	14430	14759	5998	8169	592	0	14759	0
	A(iii)		143.5	6092	6235.5	2909.5	3047	279	0	6235.5	0
	B(i)		7	2244	2251	685	1543	23	0	2251	0
	B(ii)		23	1001	1024	480	530	14	0	1024	0
	C(i)		111	10450	10561	4514	5758	289	0	10561	0
	C(ii)		0	3557	3557	1562	1906	89	0	3557	0
	D(i)		44	5567	5611	1705	3763	143	0	5611	0
	D(ii)		0	1087	1087	494	578	15	0	1087	0
	E(i)		0	6725	6725	2242	4319	164	0	6725	0
	E(ii)		21	2642	2663	1134	1500	29	0	2663	0
	F(i)		8	3557	3565	1469	2011	85	0	3565	0
	F(ii)		0.1	2790	2790.1	620.1	2117	53	0	2790.1	0
	F(iii)		46	2203	2249	959	1275	15	0	2249	0
	F(iv)		105	9050	9155	4306	4595	254	0	9155	0
	G		18	1248	1266	464	785	17	0	1266	0
	H		1	2071	2072	1119	890	62	1	2072	0
2	A(i)		0	90002	90008	50682	36519	2807	0	90008	0
	A(ii)		0	14017	14325	6487	7508	330	0	14325	0
	A(iii)		0	7975	8116.5	4007.5	3833	274	2	8116.5	0
	B(i)		0	1955	1955	568	1359	28	0	1955	0
	B(ii)		0	969	992	516.8	444.2	31	0	992	0
	C(i)		0	9790	9831	4461	4998	372	0	9831	0
	C(ii)		0	4368	4371	2485	1786	100	0	4371	0
	D(i)		0	4718	4718	1813	2759	146	0	4718	0
	D(ii)		0	1159	1159	566	577	16	0	1159	0
	E(i)		0	6261	6271	2305	3800	166	0	6271	0
	E(ii)		0	2551	2561	1670	872	19	0	2561	0
	F(i)		0	3319.1	3326.1	1451.1	1790	85	0	3326.1	0
	F(ii)		0	2868	2868.1	625.1	2227	16	0	2868.1	0
	F(iii)		0	1540	1540	891	632	17	0	1540	0
	F(iv)		0	7668	7680	4074	3351	255	0	7680	0
	G		0	733	755	471	263	21	0	755	0
	H		0	1324	1324	891	414	19	0	1324	0
3	A(i)		0	57788	57788	28351	20908	8498	31	57788	0
	A(ii)		0	9774	9774	3739	5166	861	8	9774	0
	A(iii)		0	4738	4738	2056	2158	520	4	4738	0
	B(i)		0	2205	2205	535	512	1158	0	2205	0
	B(ii)		0	955	955	465	287	203	0	955	0
	C(i)		0	8316	8316	3162	3741	1407	6	8316	0
	C(ii)		0	3169	3169	1545	1501	122	1	3169	0
	D(i)		0	3003	3003	949	1265	779	10	3003	0
	D(ii)		0	1066	1066	441	530	95	0	1066	0
	E(i)		0	5511	5511	1521	2823	1167	0	5511	0
	E(ii)		0	2563	2563	1243	1245	75	0	2563	0
	F(i)		0	3182	3182	1275	1111	766	30	3182	0
	F(ii)		0	2766	2766	443	371	1952	0	2766	0
	F(iii)		0	1404	1404	714	588	102	0	1404	0
	F(iv)		0	6216	6216	2788	3336	72	20	6216	0
	G		0	741	741	344	394	3	0	741	0
	H		0	1276	1276	588	680	8	0	1276	0
4	A(i)	Loose connections from pole	0	59727	59746	29838	29776	121	11	59746	0
	A(ii)	Interruption due to line breakdown	0	11797	12135	5073	6989	65	8	12135	0
	A(iii)	Interruption due to failure of transformer	0	5953	6024	2162	3824	34	4	6024	0
	B(i)	Ordinary case, which requires no augmentation.	0	2990	2994	690	2302	2	0	2994	0
	B(ii)	Where augmentation is required.	0	909	928	380	540	0	0	920	8
	C(i)	Stopped/Defective Meters	0	9650	9711	3679	5995	8	6	9688	23
	C(ii)	Billing on average basis for more than two bills	0	3194	3194	1419	1774	1	0	3194	0
	D(i)	Loose Wires	0	4136	4136	1574	2508	54	0	4136	0
	D(ii)	Inadequate ground clearance	0	1216	1221	514	707	0	0	1221	0
	E(i)	For current bills where no additional information is required	0	5612	5612	1343	4264	0	0	5607	5
	E(ii)	Where additional information relating to correctness of reading etc. is required	0	2250	2266	1010	1256	0	0	2266	0
	F(i)	Where extension of mains is not required	0	2881	2912	856	2056	0	0	2912	0
	F(ii)	Where extension of mains is required	0	2544	2546	411	2135	0	0	2546	0
	F(iii)	Modification in connected load	0	1657	1657	740	917	0	0	1657	0
	F(iv)	Name change/reconnection	0	7766	7774	3366	4402	0	0	7768	6
	G	Refund of amount due in regard to temporary connection	0	878	906	341	550	0	0	891	15
	H	Others	0	1570	1571	816	754	1	0	1571	0
					561607	264192.3	269118